Thu 14 Sep 2006
"Understanding", Not "Rote Learning"
Posted at 11:12 +1000
Last month, I had a rambling post about the focus of development that started out with a diagram from the Creating Passionate Users website. If that diagram alone did not convince you to regularly read that site, maybe this will help...
Kathy Sierra had a post a few days ago about how to get users to read the manual, but it was more than that. The piece talks about why product documentation should really help you (the user) solve problems, not specifically use the product (although obviously it would ideally explain how to use the product to solve problems). Clear in hindsight, but sometimes needs to be spelt out like this.